Our Work
We are an innovative consulting and coaching business that starts with a question you are already asking yourself:
"What do we need our business to be better at?"
From there, we take the time to understand the challenge and develop tailored solutions.
Sometimes, we work with your in house leadership, sometimes we bring in expertise to ensure you get the best possible outcomes you are looking for.
Here is a sample of our recent projects and their outcomes.
International Travel Management
Buyers are globally consolidating
Situation
A global franchise knows its market is consolidating buying away from the regions and into head office.
How do we protect our local business and find bigger clients at the same time?
WE
Designed a global network with current players to present new marketing and operations to the global market. Won $35m in the first year.
Is our board effective enough given our the new realities?
Situation
Our board seems to spend a lot of time in operations. How do we move to Governance?
What models and methods are out there that we can adopt that makes sense for our sector?
Insurance / Govt Regulatory Bodies / NFPs
WE
Introduced, trained and installed the Carver Method of Policy Governance: an end to end solution. Board concentrates on the organizational purpose and the CEO concentrates on the organizational performance.
Professional Services, Construction, Manufacturing, NFPs
As a CEO I need a more robust support mechanism
Situation
As a CEO I gather advice from many sources but they all look to me as the CEO, and final decision maker.
How can I get unbiased advice, really consider some options that I have not heard elsewhere, and look after the business?
WE
facilitate a CEO peer group that gives each member unbiased advice, a team of peers (not reports) to support you, and a place to share real thoughts and feelings on your unique leadership journey
How do I align my team to perform the way I expect?
Situation
We are growing and at risk of diluting our customer service.
How do we align and improve our standards and get everyone on board performance wise?
Professional Services
WE
Started with the examining the customer experience, redesigned the roles, responsibilities and processes. Sales improved 15% in the first year. Market share improved 11% in another client.